In a service environment, the language that we use has a huge impact on customer emotions. In a sales environment this is even more critical.
Here we have not only put together a list of the top 25 positive words to improve customer service, but we have also done the same for positive phrases and empathy statements.
These are Top 25 Positive Words!
Good Things DO Come in Small Packages.
Here we have not only put together a list of the top 25 positive words to improve customer service, but we have also done the same for positive phrases and empathy statements.
These are Top 25 Positive Words!
Good Things DO Come in Small Packages.
Here are few examples on how these power words can be utilized:
1. I definitely will make sure that it gets sorted…
2. I absolutely agree with you…
3. I can certainly help you…
4. That is exactly right…
5. I completely agree with you…
6. I will quickly run through this with you…
7. That is a fantastic alternative…
8. Great news!
9. Marvelous choice…
10. That is an excellent suggestion…
11. I hope you enjoy your…
12. Splendid! All that is left to do now…
13. Yes, it is essential that you…
14. It is a very generous offer…
15. I can highly recommend…
16. Thanks, we aim to provide a friendly service…
17. That’s certainly impressive, Mrs Smith…
18. That it is an interesting idea…
19. Brilliant! I’m glad we are on the same page…
20. Yes, it is an exciting prospect…
21. I think that it’s a terrific option…
22. That is absolutely fascinating…
23. You certainly are an expert on this…
24. That is personally my favorite option…
25. It would definitely be ideal, considering your situation…
1. I definitely will make sure that it gets sorted…
2. I absolutely agree with you…
3. I can certainly help you…
4. That is exactly right…
5. I completely agree with you…
6. I will quickly run through this with you…
7. That is a fantastic alternative…
8. Great news!
9. Marvelous choice…
10. That is an excellent suggestion…
11. I hope you enjoy your…
12. Splendid! All that is left to do now…
13. Yes, it is essential that you…
14. It is a very generous offer…
15. I can highly recommend…
16. Thanks, we aim to provide a friendly service…
17. That’s certainly impressive, Mrs Smith…
18. That it is an interesting idea…
19. Brilliant! I’m glad we are on the same page…
20. Yes, it is an exciting prospect…
21. I think that it’s a terrific option…
22. That is absolutely fascinating…
23. You certainly are an expert on this…
24. That is personally my favorite option…
25. It would definitely be ideal, considering your situation…
When More Information Is Needed:
Staying upbeat when needing more information from the customer is a valuable skill. However, if an advisor struggles to do this, encourage them to ask basic questions of the customer, while scattering in some of the positive words discussed earlier.
For example:
1. “So, what I understand so far is… it would be great if you could tell me a bit more about…”
2. “For me to… it would be brilliant if you could give me just of few more details on.”
When Acknowledging the Customer:
We have previously quizzed our readers on their favorite acknowledgement statements to improve customer-advisory interactions, in our article “The Top 12 Acknowledgement Statements for Customer Service”.
The top three are highlighted below:
3. “I realise that this situation is difficult, but let’s try and find a solution.”
4. “I would feel the same in your situation, but we will sort this out…”
5. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
When Being Courteous:
Courtesy and positive language go hand-in-hand. After all, old-fashioned courtesy is a must for any service or sales team. So, advisers should ideally be using statements like those below:
6. “Would you be happy for me to put you on hold for a minute or two, while I quickly retrieve your details?”
7. “I will send over the link to the email address that we have on our system and, if you would like, I can go through the rest of the process with you.”
Staying upbeat when needing more information from the customer is a valuable skill. However, if an advisor struggles to do this, encourage them to ask basic questions of the customer, while scattering in some of the positive words discussed earlier.
For example:
1. “So, what I understand so far is… it would be great if you could tell me a bit more about…”
2. “For me to… it would be brilliant if you could give me just of few more details on.”
When Acknowledging the Customer:
We have previously quizzed our readers on their favorite acknowledgement statements to improve customer-advisory interactions, in our article “The Top 12 Acknowledgement Statements for Customer Service”.
The top three are highlighted below:
3. “I realise that this situation is difficult, but let’s try and find a solution.”
4. “I would feel the same in your situation, but we will sort this out…”
5. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
When Being Courteous:
Courtesy and positive language go hand-in-hand. After all, old-fashioned courtesy is a must for any service or sales team. So, advisers should ideally be using statements like those below:
6. “Would you be happy for me to put you on hold for a minute or two, while I quickly retrieve your details?”
7. “I will send over the link to the email address that we have on our system and, if you would like, I can go through the rest of the process with you.”